Terms of Use of the Živalce services

Version: 2026-10 · Effective from: 12 September 2026 · Previous version: 2026-07 (portal terms without user accounts)

1. Who we are and what these terms cover

1.1 The Živalce services are provided by GE-KO, Maja Dolžan s.p., Cesta Toneta Tomšiča 71, 4270 Jesenice, Slovenia, registration number 8732043000, VAT ID SI33880263, entered in the Slovenian Business Register (AJPES); e-mail info@zivalce.si, telephone +386 51 821 907 ("Živalce", "we"). These details also appear in the footer of every page.

1.2 These terms govern the use of the Živalce services: the zivalce.si website in all its language versions, the user account and the features connected to it (pet profiles, care journal, measurements, reminders), the public directories, and other official Živalce digital services we make available from time to time — including the official Živalce mobile applications, when and if we publish them. The app uses the same accounts and the same data as the website.

1.3 The public part of the website (breeds, advice, directories, search) can be used without an account. By creating an account you accept these terms as a contract between you and Živalce. The processing of personal data is described in the Privacy Policy, cookies in the Cookie Policy; both documents are part of the information you receive before the contract is concluded.

1.4 The terms are available in Slovenian (original), Croatian and English. In case of discrepancy the Slovenian text prevails. You may save and print the terms. We do not store the contract text separately for each user; we store the label of the version you accepted and the time of acceptance.

2. Who may create an account

2.1 An account may be created by a natural person who is at least 16 years old. You confirm this explicitly at registration ("I confirm that I am at least 16 years old"); we do not collect a date of birth. If we learn that an account is used by a younger person, we close the account and delete the data under section 11.

2.2 The account is personal. Each person has one account; you may not transfer it or let others use it. The same rules apply to use on behalf of a business, and the account stays bound to the person who created it.

2.3 The service is intended for users in Slovenia and other EU/EEA countries; it is available in Slovenian, Croatian and English. We do not warrant that it is suitable for use outside the EU/EEA.

3. Account and security

3.1 Registration requires a valid e-mail address and a password. After registration we send a confirmation link to the address you entered; you can start using the account only once you confirm the address. Until then you can request a new link, sign out or delete the account. The link is valid for 24 hours and can be used once. In this version of the service you cannot change the e-mail address yourself; write to us through the contact form.

3.2 The password is your responsibility: do not disclose it and use a unique one. We do not store the password in readable form and cannot read it; you can reset it through a link sent to your e-mail address.

3.3 In your account you can see the devices and sessions signed in to it and sign out any one of them or all at once. After a password change only the session that changed it stays signed in.

3.4 If you suspect unauthorised use of the account, change the password at once, sign out the other sessions and tell us. You are responsible for actions taken with your account, to the extent provided by law, until you notify us of the misuse, unless the misuse originates from our conduct.

3.5 Concluding the contract electronically. The contract for the use of the account is concluded as follows: (1) you fill in the registration form; (2) before sending you check and, if needed, correct what you entered — on an error the form returns you to the highlighted field, and the e-mail address is shown once more in a confirmation step before submission; (3) you click "Create account", thereby accepting these terms and confirming your age; (4) you receive, without delay, an electronic acknowledgement of receipt of the registration with a confirmation link at the address you entered; (5) the contract is concluded and the account active once you open the link. We store the registration date and the version of these terms and of the privacy policy you accepted with your account; you can see them in your settings (Terms). The text of the terms is always available on this page, where you can save or print it, and the acknowledgement of receipt links to it as well. The contract can be concluded in Slovenian, Croatian or English; the Slovenian text is the original. We are not bound by any code of conduct.

4. Permitted and prohibited use

4.1 Use the services only for your own lawful purposes, in accordance with these terms and the law.

4.2 In particular, it is prohibited to:

• enter content that violates the rights of others (other people's personal data without a basis, copyrighted works that are not yours, offensive or illegal content), including in private records;
• attempt to access other people's accounts or data, circumvent security mechanisms, or test for vulnerabilities without our written permission;
• automatically harvest the website's content (scraping) beyond ordinary browser use, or overload the service;
• use the service for covert marketing, spam or deception (e.g. false directory applications or abusive reports);
• interfere with the operation of the service or spread malicious code.

4.3 The API used by the website and the app is not a public service for third-party programs. Using the API with your own programs is allowed only with our written permission.

5. Pet profiles and photos

5.1 In your account you can create profiles of your animals (name, species or group, breed or a custom label, sex, date of birth, photo). You enter data about animals you care for; you are responsible for its accuracy.

5.2 The pet photo is private. It is stored outside publicly accessible folders and is shown only to you when you are signed in (on the web or in the app) and to our support when handling your request. We do not publish the photo, search engines do not index it and it has no public address. Even so, do not include documents or data you do not need in a pet profile. When you remove the photo or delete the account, the file is deleted.

5.3 You can archive a pet profile: the animal disappears from the list, its care history stays readable, no new records can be added. Archiving cannot be undone in this version; you can delete the profile with its whole history at any time.

6. Care: journal, measurements, reminders

6.1 The journal, measurements and reminders are your private records about caring for the animal. Only you see them (and anyone you share your sign-in details with, which we do not recommend). Sharing with other users is not available in this version.

6.2 Reminders are a tool for your schedule. If you switch on e-mail notification for a reminder, we send it to you (and, if you wish, to one additional address you enter) when the time comes. Any notifications in the mobile app are local to your device. Do not rely on reminders for time-critical care (medication, veterinary appointments) without your own backup.

6.3 Dates and times of records are stored in the local time you entered, together with the time zone.

7. Your content and our rights to it

7.1 The content you enter in your account (pet names and data, photos, journal text, notes, reminder titles — "your content") remains yours. We do not acquire ownership and do not claim to be its author.

7.2 So that the service can work, you grant us a limited, non-exclusive, free licence to store your content, process it technically (e.g. resize a photo), back it up and display it to you through the Živalce services. The licence lasts while the content is in your account and ends when it is deleted; copies in encrypted backups disappear with the regular rotation of backups (11.2). We do not publish your private content, do not share it with other users, do not use it for advertising and do not use it to train automated systems.

7.3 For content you ask us to publish (directory applications, section 16) you grant a licence for public display in the directory until you request removal.

7.4 Free-text rule: do not enter unnecessary sensitive personal data about yourself or other people (people's health data, third parties' data without their knowledge) in the journal, notes and other text fields. The fields are meant for the animal's care. You are responsible for the content you enter.

7.5 The website content we create (breed texts, articles, graphics, logo, software) is protected by the intellectual property rights of Živalce or our licensors. Personal, non-commercial use and quotation with attribution are permitted to the extent allowed by law. Breed images may be under separate licences (stated next to the image).

8. Our content is informational — veterinary disclaimer

8.1 The content about breeds, care, nutrition and animal health on Živalce is general information, prepared under our editorial policy with cited sources. It is not veterinary advice and does not replace an examination, diagnosis or treatment by a veterinarian. Every animal is different; consult a veterinarian about health decisions.

8.2 In an emergency (injury, poisoning, serious illness) seek veterinary help immediately; the service is not intended for emergencies.

8.3 The care journal, measurements and reminders are a record-keeping tool, not a medical device; they do not diagnose, do not recommend treatment and do not warn about health risks.

8.4 This disclaimer does not exclude our liability to the extent provided by mandatory law (section 12).

9. Availability, changes to the service, backups

9.1 The service is free and provided as is, without guaranteed uninterrupted availability. We may suspend it temporarily for maintenance, security or force majeure; we announce planned interruptions where possible.

9.2 We may add, change or discontinue features. If we discontinued a feature in which you keep records (journal, measurements, reminders), we would notify you at least 30 days in advance and let you obtain your data.

9.3 Data protection and backups. Živalce applies reasonable technical and organisational measures appropriate to the risk to protect data and makes encrypted backups regularly (daily) in case of a technical failure or another incident. No information system, however, can guarantee complete security, uninterrupted availability or complete protection against loss or corruption of data.

9.4 Purpose of backups. Backups serve primarily to restore the service after a technical or security event; they are not intended to restore individual records the user has deliberately deleted. We do not guarantee that every individual record or the latest version of the data can be restored in every case. The retention periods of the backups are stated in 11.2 and in the Privacy Policy.

9.5 Your own copy. If the loss of a particular piece of information would be especially important to you, we recommend that you also keep your own copy (for example a treatment record or an important photo). This recommendation does not transfer our liability under section 12 to you.

9.6 Deliberately deleted data. When you yourself delete a journal entry, a measurement, a reminder, a pet, a photo or the entire account, the deletion is a deliberate act: the data is removed from the active systems (11.1) and we do not restore it individually from the backups, which exist for recovery after a failure — not even at your request through support. Residual copies in the backups are overwritten within the periods in 11.2.

10. Breaches, suspension, closure

10.1 On a reasonable suspicion of a breach of these terms or of the law we may suspend the account (sign-in is not possible, data remains) or, for serious or repeated breaches, close it. We notify you of the measure at the account's e-mail address with the reason, unless notification would defeat the measure or is prohibited.

10.2 You can object at info@zivalce.si; we consider the objection within a reasonable time and tell you the decision.

10.3 We may also close the account if we discontinue the service (9.2).

11. Account deletion

11.1 You can delete the account yourself at any time in the settings ("Privacy and account") by confirming your password, or in the app. On deletion the following are immediately removed from the active systems: the account, sessions, tokens, pet profiles, photos, journal, measurements and reminders; every signed-in device is signed out. At the same time we unsubscribe the account's e-mail address from the newsletter, if it was subscribed.

11.2 Backups. Limited copies of deleted data may remain temporarily in encrypted backups until the regular rotation overwrites them: database backups are kept for at most 30 days, photo backups for at most about 2 months (14 daily snapshots and 8 weekly archives). Backups are not used for the normal operation of the service, only for recovery after a technical or security event (9.4); if a backup had to be restored in full, we re-apply the deletions made after the time of the backup as far as possible. Individual restoration of deliberately deleted data from backups is not part of the service (9.6).

11.3 What else remains: (a) entries in our audit trail about support actions on your account, from which we remove your e-mail address and pet names (a random label remains), for at most 12 months; (b) messages you sent us through the contact form, under the rules of the Privacy Policy (at most 24 months; you can request their deletion separately); (c) data we must keep by law.

11.4 If you cannot access the account, you can request deletion on the public "Delete your account" page; we verify identity through the account's e-mail address.

12. Liability

12.1 GE-KO is liable to the extent provided by mandatory law. Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law, or affects consumers' mandatory rights.

12.2 To the extent permitted by law, we are not responsible for consequences arising specifically from:

• inaccurate or incomplete information you entered yourself;
• your own decisions and actions, including decisions about the care of an animal made on the basis of informational content (section 8);
• data you deliberately deleted yourself (9.6);
• the loss or disclosure of your login credentials (password, confirmation links) and use of the account by a third party resulting from your own conduct (3.2–3.4);
• information, content or services controlled by third parties (linked websites, sources, OpenStreetMap maps, YouTube and Vimeo players, providers listed in the directories);
• temporary outages or infrastructure events outside our reasonable control;
• cyberattacks, malicious activity of third parties or other security events that occur despite reasonable technical and organisational measures appropriate to the risk having been implemented.

12.3 Loss, corruption or unavailability of data. To the extent permitted by law, GE-KO is not liable for the loss, corruption or temporary unavailability of data where the event occurred despite reasonable technical and organisational measures appropriate to the risk and recovery measures (9.3–9.4) having been implemented, because of circumstances outside our reasonable control, malicious conduct of third parties, the user's conduct or a failure of external infrastructure we could not reasonably influence. This does not limit liability that applicable law does not permit to be excluded or limited; the mere existence of security measures does not exclude our liability where it exists by law.

12.4 External infrastructure. The service runs on the infrastructure of external providers (hosting, e-mail delivery) that we bind by contract, including a data processing agreement. A failure or error at such a provider does not in itself release us from liability; 12.1 and 12.3 apply, and we retain and enforce our rights against the provider.

12.5 Data protection. Nothing in these terms excludes, limits or amounts to a waiver of the rights that data protection law gives you, including the right to compensation under the General Data Protection Regulation; whether and to what extent we are liable for a personal data breach is determined by that law and the actual circumstances. By accepting these terms you confirm that you are aware of the ordinary residual risks of an online service (9.3); this is neither consent to a lower level of security nor a waiver of mandatory rights.

12.6 The service contains links to third-party websites. Their operators are responsible for their content and data processing.

13. Changes to these terms

13.1 We may change the terms because of new features (e.g. the mobile app, a community), changes in the law or business reasons. We notify you of material changes at least 30 days before they take effect, at the account's e-mail address and at sign-in. Once a new version takes effect you explicitly confirm it at your next sign-in; without confirmation the account cannot be used further, but you can review the new text, sign out or delete the account (section 11). Continued use by itself does not count as acceptance.

13.2 Every version has a label and a date; we keep previous versions and send them on request. Corrections that do not change rights or obligations (e.g. language corrections, updated contact details) are not material changes and do not require re-acceptance; they are recorded in the change log.

14. Governing law and disputes

14.1 These terms are governed by the law of the Republic of Slovenia, without prejudice to the mandatory consumer protection rules of the EU/EEA country of your habitual residence.

14.2 We first try to settle disputes amicably through info@zivalce.si. Court disputes fall under the competent court in the Republic of Slovenia; a consumer may also sue before the court of their residence where the law so provides.

14.3 Under the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), Živalce does not recognise any out-of-court consumer dispute resolution provider as competent to resolve disputes a consumer might raise in connection with these terms.

15. Final provisions

15.1 If a provision is invalid, the others remain in force. 15.2 These terms are supplemented by the Privacy Policy and the Cookie Policy; the Editorial Policy describes how our content is made. 15.3 Community features, sponsored content and paid services do not exist in this version; when introduced, separate, previously published rules will apply.

16. Public directories (breeders, dog schools, grooming salons)

16.1 A business may apply through a form for a free listing in a public directory. We review and publish listings manually and publish only the data intended for publication (name, place and country, description, selected contact details, website, map location, logo, and for breeders the breeds). Internal application data (IP address, review notes, correspondence) is not published.

16.2 The applicant warrants that the data is true, that they are authorised to provide the contact person's details and that this person is aware of the publication. The business can request removal or correction of the listing at any time at info@zivalce.si; a removed listing disappears from the directory immediately.

16.3 Any visitor can report a listing (illegal content or activity, impersonation, wrong or misleading information, privacy or personal data, other) through the "Report this listing" link next to it. A report contains the public address of the reported listing (pre-filled), a substantiated explanation of why the reporter considers the content unacceptable or illegal, the reporter's name and e-mail address, and a declaration that the report is made in good faith and that its statements are accurate and complete to the best of the reporter's knowledge. We send an acknowledgement of receipt to the reporter's e-mail address without delay. An editor handles the report; we may correct the listing, withdraw it from the directory or remove it. We inform the reporter of the decision, its reasons and the possibility of a re-review by e-mail without delay, and the business where the measure concerns its listing. The reporter may ask for a re-review within 30 days at info@zivalce.si; a different person carries it out. The reporter's identity is not disclosed publicly and is not passed to the business. We may refuse abusive or repeatedly unfounded reports.

Contact: GE-KO, Maja Dolžan s.p., Cesta Toneta Tomšiča 71, 4270 Jesenice, Slovenia · info@zivalce.si · +386 51 821 907